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And so the ability for the organization to tie into that purpose is important. Employees are looking for purpose, they’re looking for more than a job, more than a paycheck in their day-to-day work. I’ll add on top of that, that what we’ve really seen in the past few years are two elements becoming more and more important as part of that operational excellence framework. So it’s really a set of culture, behaviors, mindsets, and daily practices that is intimately tied to the organization’s reason for being. It’s a consistent way of working that delivers on the goals, really activating the entire organization to continuously get better every day at achieving that organization’s purpose. But what operational excellence looks like is really a consistent way of working. Those type of metrics are often the goal. If you’re talking about a manufacturing setting, it’s not about what your scrap rate is or what your capacity utilization is. It’s not a particular set of outcomes or performance numbers. Maybe first of all, it’s important to say what it’s not. Joris Wijpkema: Yes, Christian, happy to take that one. But when we see it in the world, what do we mean by it? Happy to be here.Ĭhristian Johnson: We wanted to get started today by first talking about what do we mean by operational excellence? That can obviously mean many different things to many different people. Thank you for joining us, Ted, Ferran, and Joris. And I’m here today with Ted Iverson, a senior expert in McKinsey’s Seattle office Ferran Pujol, a partner in the Santiago office and Joris Wijpkema, a partner in our Chicago office.

PODCAST WORD MEANING HOW TO

So the ability for their organizations to tie into the organizations’ purpose is important.Ĭhristian Johnson: That’s Joris Wijpkema talking about one of the foundational principles of operational excellence, the topic of discussion for today’s episode of McKinsey Talks Operations, a podcast where the world’s C-suite leaders and McKinsey experts cut through the noise and uncover how to create a new operational reality.

Joris Wijpkema: Employees are looking for purpose, they’re looking for more than a job, more than a paycheck in their day-to-day work. The conversation has been lightly edited for clarity.

Join the conversation with McKinsey senior expert Ted Iverson, partners Ferran Pujol and Joris Wijpkema, and host Christian Johnson. We also delve into the benefits of operational excellence and how it looks in different settings like financial institutions and manufacturing industries. Our experts share insights on how companies can successfully adopt technology and nurture a sense of purpose among employees. What is operational excellence? And how can a renewed focus on this approach contribute to success in today’s business landscape? This episode of McKinsey Talks Operations explores the concept of operational excellence and its significance in organizations that use this approach of augmenting production and process systems.

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